FAQ

Q. How do I contact the person that sold me the merchandise?
A. Review your contract for the office information

Q. What is my payoff balance?
A. Please contact us at 1-800-972-0825 Option 2

Q. How do I change my Autopay information?
A. Please contact us at 1-800-972-0825 Option 2

Q. Can I check my balance online?
A. Sorry, not at this time. Please contact us at 1-800-972-0825 Option 2

Q. Can I defer payments?
A. We are a secured creditor and do not defer payments.

Q. Can I make a payment over the phone?
A. YES! Please contact us at 1-800-972-0825 Option 2

Q. Where can I mail my payments to?
A. Preferred Credit Inc. P.O. Box 1970 St. Cloud, MN 56302

Q. Can I change the due date?
A. The due date cannot be changed once the account is opened. You are welcome to make your payment early on whichever day you prefer.

Q. You are showing on my credit bureau and I do not have an account with PCI, what should I do?
A. File a dispute with the credit bureau

Q. I pay with a coupon book and my first payment is $10.00 more than my other payments why is this?
A. The first payment includes a premium service fee for the coupon book or statement.