Customer Service Training Associate

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Gone are the days of the dark and dingy workplace. PCI provides a positive work environment by ensuring a bright, clean, technology forward spare to enhance employee morale and on-the-phone customer interaction. We believe in an open floor plan, natural lights, and community spaces to create positive energy. We offer relaxing employee lounges, an outdoor walking trail, and an on-site micro market for employee convenience.

POSITION SUMMARY:

PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Customer Service Training Associate is responsible for training department Customer Service staff on company and department policies, guidelines, procedures and practices, as well as performing the duties of a Call Center Collections Agent as needed.

QUALIFICATIONS:

• Positive and professional attitude
• Demonstrated history of excellent attendance and reliability
• Ability to organize and prioritize tasks effectively
• Ability to instruct, guide, and teach one or more New Team Members in a classroom setting
• 1+ year experience in a call center environment (preferred)

WHY WORK FOR PCI?

• PCI is an award-winning workplace! Some of our employee and consumer facing awards include: Star Tribune’s Top 150 Workplaces, St. Cloud Chamber of Commerce’s ‘Diversity Award’ and the Better Business Bureau’s Torch Award for Ethics.
• Competitive benefits which includes, discretionary bonus, student loan pay off assistance, leadership development and training, paid community volunteering time, paid Holidays, paid time off, non-profit donation matching, and so much more!
• Check out our careers page and employee testimonial videos to learn more about what it’s like working at PCI. https://www.preferredcredit.com/careers-site/careers

SCHEDULE:

• Full Time
• M-F, 8:00am – 5:00pm
• Must be willing to adjust schedule based on business needs, with the ability to work evening and weekend shifts if required

JOB LOCATION: Saint Cloud, MN

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

• Positive and professional attitude
• Demonstrated history of excellent attendance and reliability
• Ability to organize and prioritize tasks effectively
• Ability to instruct, guide, and teach one or more New Team Members in a classroom setting
• 1+ year experience in a call center environment (preferred)

Spanish Bilingual Call Center Representative

Apply Now!

As a company we pride ourselves on our exceptional customer service, understand the importance of work-life balance and a positive work environment, we value reliability and motivation within the workplace. Preferred Credit Inc. is currently seeking applicants with a strong customer service background to fit our unique culture and fun environment. Some duties our Spanish Bilingual Call Center Representatives are responsible for include:

• Providing excellent customer service related to financing applications and contracts
• Processing and verifying phone and electronic credit applications
• Providing application support to customers
• Verifying application information
• Troubleshooting application errors
• Multi-tasking in a fast-paced environment

SCHEDULE: 

• Full-Time and Part-Time hours available
• Hours varying from 3:00pm-11:30pm
• Weekends required

QUALIFICATIONS:

• Must be fluent in both Spanish and English
• Strong customer service background
• Detail orientated
• Problem resolution focused
• Positive attitude
• Empathetic and patient
• Proactive communicator

Preferred:

• 2 years of customer service experience
• 1 year of call center experience OR 1-year familiarity with the call center industry
• Background in Communications or Data Entry/Analytics

JOB LOCATION: Las Vegas, NV

WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

• Must be fluent in both Spanish and English
• Strong customer service background
• Detail orientated
• Problem resolution focused
• Positive attitude
• Empathetic and patient
• Proactive communicator

Account Support Associate

Apply Now!

As a company that understands the importance of work-life balance and a positive work environment, we value reliability and motivation within the workplace. Preferred Credit Inc. is currently seeking applicants to fit our unique culture and fun environment. Some duties the Account Support Associate is responsible for are:

• Field incoming calls to process credit applications over the phone
• Field and process electronic credit applications
• Review contract details with customer over the phone, verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process
• Verifying information submitted by customers with third parties
• Providing application support to customers
• Verifying application information
• Troubleshooting application errors
• Providing excellent customer service related to financing applications and contracts
• Multi-tasking in a fast-paced environment

SCHEDULE: 

• Tuesday, Wednesday, Thursday - 2:30pm-11:30pm, Saturday 11:30am-8:00pm (PST)

 QUALIFICATIONS:

• Detail orientated
• Problem resolution focused
• Positive attitude
• Empathetic and patient
• Proactive communicator

Preferred:

• 1 year of call center experience OR 1 year familiarity with the call center industry

• 2 years of customer service experience

JOB LOCATION: Las Vegas, NV

WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

EQUALITY OF OPPORTUNITY IN EMPLOYMENT: It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing.

• Detail orientated
• Problem resolution focused
• Positive attitude
• Empathetic and patient
• Proactive communicator

Apply Now!

POSITION SUMMARY: 

PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Quality Assurance team is responsible for ensuring our Customer Service Operations Department is operating at a level that meets or exceeds standards. This is an opportunity to work with an exceptional team of people, while helping others in their quest to provide world class customer service! The right applicant will have exceptional attention to detail, superior communication skills and strong time management.

QUALIFICATIONS:

• Positive and professional attitude
•  Excellent attention to detail
• Ability to work efficiently and manage daily workload with minimal supervision
•  Ability to provide leadership with progress report on position tasks and duties to ensure consistency
•  Ability to process and handle confidential information with discretion
• 1+ years’ experience in a customer service or call center setting and previous experience in a quality assurance role is preferred

   

  SCHEDULE: 

• Full Time
• Monday-Friday, Days

   

  JOB LOCATION: Saint Cloud, MN

   

  WHY WORK FOR PCI? 

• PCI is an award-winning workplace! Some of our employee and consumer facing awards include: Star Tribune’s Top 150 Workplaces, St. Cloud Chamber of Commerce’s ‘Diversity Award’ and the Better Business Bureau’s Torch Award for Ethics.
• Competitive benefits which includes, discretionary bonus, student loan pay off assistance, leadership development and training, paid community volunteering time, paid Holidays, paid time off, non-profit donation matching, and so much more!

   

• Check out our careers page and employee testimonial videos to learn more about what it’s like working at PCI. https://www.preferredcredit.com/careers-site/careers

• Positive and professional attitude
•  Excellent attention to detail
• Ability to work efficiently and manage daily workload with minimal supervision
•  Ability to provide leadership with progress report on position tasks and duties to ensure consistency
•  Ability to process and handle confidential information with discretion
• 1+ years’ experience in a customer service or call center setting and previous experience in a quality assurance role is preferred

Apply Now!

Are you a self-starter who enjoys building relationships with clients and troubleshooting to create a seamless customer experience? Are you driven to create peer-to-peer connections and support team-members with your leadership skills? Do you consider yourself detail oriented, a natural multi-tasker and motivated in a fast-paced environment? Our Client Solutions Associate Supervisor role acts as a support for our Clients, Staff and Customers to ensure exceptional service throughout the loan application process.

As a company that understands the importance of a positive and meaningful work environment, we value reliability, commitment, and motivation within the workplace. Preferred Credit Inc. is currently seeking applicants to fit our unique culture and fun environment. Some duties the Client Solutions Associate Supervisor is responsible for are:

• Providing exceptional service to our customers and clients through our Values, Vision & Mission
• Provide advanced supervision support to the department
• Assist staff with troubleshooting various account scenarios as well as application and contract errors
• Communicate with clients about account matters as well as answer client inquires and outstanding issues
• Gather and track quality control errors and report to department leadership
• Field incoming calls, phone credit applications, electronic credit applications and various types of paperwork for loan processing
• Providing application support to clients and customers
• Review contract details with clients and customers by phone
• Verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process
• Verifying information submitted by customers with third parties

SCHEDULE: 

• Tuesday – Saturday 1:00pm-10:00pm

 PAY STRUCTURE:

• $17.00-$18.50/HR – Based on experience

QUALIFICATIONS:

• Customer and Personal Service
• Time Management and Organization
• Positive Attitude
• Detail orientated
• Problem resolution focused
• Empathetic and patient
• Proactive communicator

Preferred:

• 1+ years in a progressive Lead or Supervisory Role
• 1 year of call center experience OR 1 year familiarity with the call center industry

• 3 years of customer service experience
• Background in Communications or Data Entry/Analytics

JOB LOCATION: St. Cloud, MN

WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace. We provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

EQUALITY OF OPPORTUNITY IN EMPLOYMENT: It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing.

• Customer and Personal Service
• Time Management and Organization
• Positive Attitude
• Detail orientated
• Problem resolution focused
• Empathetic and patient
• Proactive communicator

Join our team for a Positive and Customer-Centered Collections position!
$1000 Sign On Bonus! 

As a company that understands the importance of work-life balance and a positive work environment, we value flexibility and motivation within the workplace. We understand the importance of education and family and make it a priority to work with you and your schedule as an employee of PCI. Gone are the days of the dark and dingy workplace. PCI provides a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and on the phone customer interaction.

PCI is looking for Customer Centered Collections Associate that are determined to provide quality customer service by assisting our customers who have fallen behind on their accounts.

• Unlike the aggressive approach many agencies use, Preferred Credit, Inc. prides itself on giving a positive experience to all our customers.
• We are empathetic to all situations and rely on solution-based results rather than being driven by sales.
• We have a first party advantage, being that all our financing originates in-house
• We work on building rapport and relationships in order to solve problems while giving our customers dignity and options.
• We understand your career goals and offer paid training as well as a growth opportunity.

SCHEDULE: 
M-F:  Full time:  10:00am-7:00pm
Every Other Saturday: 8:0am-5:00pm

AWARDS: 

• Star Tribune’s Top 150 Workplaces
• St. Cloud Chamber of Commerce’s ‘Diversity Award’
• Better Business Bureau’s Torch Award for Ethics

BENEFITS: 

• Competitive Standard Benefits
• Flexible Scheduling
• Room for growth and advancement
• Discretionary Bonus
• Student Loan benefit
• Scholarship and Tuition Reimbursement programs

• Customer Service Skills
• Call Center Experience 
• Prior Collections or Sales experience
• Positive Attitude
• Reliable

APPLY NOW!
$1000 Sign on Bonus 

As a company that understands the importance of work-life balance and a positive work environment, we value flexibility and motivation within the workplace. We understand the importance of education and family and make it a priority to work with you and your schedule as an employee of PCI. We are currently seeking motivated and upbeat applicants for our team. PCI is seeking motivated and Bilingual applicants to fit our unique culture and fun environment. The Spanish Bilingual Account Support Associate is responsible for processing and verifying phone and electronic credit applications and providing service related to application and contracts for our English and Spanish speaking customer base.

WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, educational scholarships, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

SCHEDULE: Full-Time: Sunday-Thursday 10am-7pm or 8am-5pm

• Ability to speak both English and Spanish
• Customer Service Skills

Apply Now! 
Receive a $1000 Sign-On Bonus 

As a company that understands the importance of work-life balance and a positive work environment, we value flexibility and motivation within the workplace. We understand the importance of education and family and make it a priority to work with you and your schedule as an employee of PCI. We are currently seeking motivated and Bilingual applicants for our team. As a Tagalog Bilingual Customer Service Associate, you will use your upbeat attitude and motivation to ensure a positive customer experience when answering and placing outbound calls to service our accounts for our English and Tagalog customer base.

WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, educational scholarships, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

SCHEDULE:  Monday-Friday 8:00am-5:00pm and every other Saturday 8-5pm

• Ability to speak both English and Tagalog
• Customer Service Skills

Apply Now!

As a company that understands the importance of work-life balance and a positive work environment, we value reliability and motivation within the workplace. We understand the importance of education and family and make it a priority to help you succeed as an employee of PCI. We are currently seeking motivated and upbeat applicants for our Compliance Audit Associate position. The Compliance Audit Associate is responsible for examining and analyzing company activities for compliance with internal policy. The Compliance Audit Associate will also:

• Collect, organize and analyze records, reports, procedures and other relevant documentation for compliance with internal policy and identify any compliance issues and associate risks.
• Collect, organize and review records, reports, procedures and other relevant documentation for compliance with applicable law and internal policy and identify any compliance issues and assess associated risk.
• Complete detailed audit work papers and memorandums to document audit tests and findings.
• Prepare reports and provide information to communicate audit progress and findings.
• Prepare reports by collecting, analyzing and summarizing information and trends including failed processes, corrective actions and re-validations for quality assurance purposes.

   

  SCHEDULE: 

• Full Time
• 7:00am-4:00pm or 8:00-5:00pm
• Monday-Friday

   

  QUALIFICATIONS of the Compliance Audit Associate:

• Previous Internal Audit experience
• Experience working with detailed information independently
• Ethical Practices
• Clerical and administrative experience
• Active Listening and communication
• Time Management and Organization
• Critical and Analytical Thinking
• Attention to Detail and Confidentiality
• Information Ordering

   

  JOB LOCATION: St. Cloud, MN

  WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, educational scholarships, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

EQUALITY OF OPPORTUNITY IN EMPLOYMENT:

• Previous Internal Audit experience
• Experience working with detailed information independently
• Ethical Practices
• Clerical and administrative experience
• Active Listening and communication
• Time Management and Organization
• Critical and Analytical Thinking
• Attention to Detail and Confidentiality
• Information Ordering

Apply Now!

As a company that understands the importance of work-life balance and a positive work environment, we value reliability and motivation within the workplace. Preferred Credit Inc. is currently seeking applicants to fit our unique culture and fun environment. Some duties the Account Support Associate is responsible for are:

• Field incoming calls to process credit applications over the phone
• Field and process electronic credit applications
• Review contract details with customer over the phone, verify the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process
• Verifying information submitted by customers with third parties
• Providing application support to customers
• Verifying application information
• Troubleshooting application errors
• Providing excellent customer service related to financing applications and contracts
• Multi-tasking in a fast-paced environment

SCHEDULE of the Account Support Associate: 

• Monday, Tuesday, Thursday, Friday, Saturday: 10:30am-7:00pm
• Tuesday, Wednesday, Thursday, Friday, Saturday: 8:30am-5:00pm
• Other intermediate and part-time schedules with weekend requirements

 QUALIFICATIONS of the Account Support Associate:

• Detail orientated
• Problem resolution focused
• Positive attitude
• Empathetic and patient
• Proactive communicator

Preferred:

• 1 year of call center experience OR 1 year familiarity with the call center industry

• 2 years of customer service experience
• Background in Communications or Data Entry/Analytics

JOB LOCATION of the Account Support Associate: St. Cloud, MN

WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

EQUALITY OF OPPORTUNITY IN EMPLOYMENT: It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing.

QUALIFICATIONS:

• Detail orientated
• Problem resolution focused
• Positive attitude
• Empathetic and patient
• Proactive communicator

Apply Now!
LOCAL CANDIDATES ONLY 

Do you enjoy problem solving and taking a proactive approach to generate business insight? Do you have SQL querying experience? If yes, then PCI has the perfect fit for you! Our Data Analyst is somebody who is naturally inquisitive and likes to turn data into information, information into insight, and insight into sound business recommendations while partnering with all levels of leadership.

RESPONSIBILITIES:

• Develop and run data queries from core source systems as well as learn and utilize report writing skills using Structure Query Language (SQL) and Excel.
• Assist the Senior Statistical Data Analyst in daily functions, including Ad Hoc data pulls, updating excel files and SSRS reports.
• Ensure data integrity and utilize knowledge of course system data to gather information needed in order to meet project goals and ad-hoc analysis.
• Identify, analyze and interpret trends or patterns in complex data sets while maintaining standardized reports and monitoring tools.
• Collaborate with finance department to monitor trends and maintain financial models.
• Present and report on a scheduled basis on activities and immediately on significant issues.
• Assist in identifying and analyzing performance in markets across the organization.

QUALIFICATIONS:

• College degree in Statistics, Mathematics, Finance or similar field.
• Efficient in SQL and Excel

SCHEDULE: 

• Full-Time
• Monday-Friday 8:00am-5:00pm

JOB LOCATION: St. Cloud, MN

• College degree in Statistics, Mathematics, Finance or similar field.
• Efficient in SQL and Excel

Apply Now!

As a company that understands the importance of work-life balance and a positive work environment, we value flexibility and motivation within the workplace. We understand the importance of education and family and make it a priority to work with you and your schedule as an employee of PCI. We are currently seeking motivated and Bilingual applicants for our team. As a Spanish Bilingual Customer Service Associate, you will use your upbeat attitude and motivation to ensure a positive customer experience when answering and placing outbound calls to service our accounts for our English and Spanish customer base. Duties include:

• Field incoming phone calls, respond and document or transfer to the appropriate person
• Field voicemails, emails and other communication and follow-up with customer as needed
• Mail form letters to customers
• Make outbound calls to customers after contract has been funded or after the cancellation date to verify contract terms, application data, and repayment options and address any issues prior to the first payment due

WHY WORK FOR PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, educational scholarships, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

SCHEDULE: 

• Flexible Scheduling
• Monday-Friday  7am-4pm  or 9am-6pm
• Every other Saturday 8am-5pm

• Ability to speak both English and Spanish
• Customer Service Skills

As a company that understands the importance of work-life balance and a positive work environment, we value reliability and motivation within the workplace. We understand the importance of education and family and make it a priority to work with you as an employee of PCI.  

Why work for PCI?

• Gone are the days of the dark and dingy workplace, we provide a positive work environment by ensuring a bright, clean, technology-forward space to enhance employee morale and customer interaction.
• Benefits include: Room for growth and advancement, 401k program with match, discretionary bonus, competitive standard benefit packages, Paid Holidays and Personal Leave, and tuition/student loan reimbursement programs.
• PCI is an award-winning workplace! Star Tribune's Top 150 Workplaces, St. Cloud Chamber of Commerce's 'Diversity Award' and the Better Business Bureau's Torch Award for Ethics.
• Check out our careers page and employee testimonial videos to learn more about what it's like working at PCI! Visit https://www.preferredcredit.com/careers-site/careers

EQUALITY OF OPPORTUNITY IN EMPLOYMENT: It is the policy of PCI to provide equality of opportunity in employment. This policy prohibits discrimination based on race, color, creed, religion, national origin, age, sex, disability, status regarding public assistance, pregnancy, familial status, marital status, or sexual orientation. If you require assistance in the application or selection process, please contact the Human Resources Office. Reasonable accommodations may be made to enable individuals with a disability to participate in applications and testing.