St. Cloud, Minnesota

Position Type Hours Per Week Schedule Weekends
Full-time
40
Days
None
Apply

POSITION SUMMARY:  Consistent with the vision and values of Preferred Credit, serve as an integral partner with operational units, technical staff and vendors in the strategic alignment, development, analysis and support of interaction based solutions.  Responsibilities include system administration, issue troubleshooting and resolution, process improvement research and documentation, application testing and implementation, system and data analysis, workforce management tasks.

 

GENERAL WORKFLOW INCLUDES: 

  • Examine workload and deadlines, define competing priorities and resource constraints, work with manager to set prioritization and resolve conflicts.
  • Perform support and troubleshooting tasks for multiple business applications. Work with end-users, leadership, and vendors to provide solutions for service requests and incidents.
  • Test and validate application and process changes, write test cases, coordinate user acceptance testing, and successfully implement changes into the production environment.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, extract and outline details, and compose into an effective format for decision making.
  • Research and identify opportunities for improving business process effectiveness through systematic or process changes. Assist in the preparation of proposals.
  • Participate in information gathering sessions with business users and technical staff to define and document business requirements.
  • Review and document future application release and enhancement changes. Prepare and maintain system documentation.
  • Perform workforce management tasks

 

REQUIREMENTS:

  • Minimum 1 year experience in maintaining and supporting an application/systematic process and participating in implementing change
  • Communication and customer focus skills; ability to work with users and vendors on issues and questions
  • Collaborative skills; ability to work efficiently with other team members
  • Well organized and able to prioritize and coordinate tasks and projects
  • Conceptual, analytical and problem-solving aptitude\
  • Knowledge of SharePoint and Content Management Systems
  • Contact Center and workforce planning/forecasting beneficial
  • Proficient in Office Suite (Excel, Word, PowerPoint)
  • Beneficial skills include contact center experience, project and change management, SQL, Visio

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus
    • 401k with employer match
    • Paid Vacation
    • Paid Sick Time
    • Health Savings Account – with employer match
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Paid Bereavement Leave
    • Paid Jury Duty
    • Cell Phone Discount
    • Much more!

 

 

Please include a resume to be considered for this position.

 

Full-time
40
Days or Evenings
4 shifts per month
Apply

Position Summary

Join our Client Services team today! Our Contract Processors are responsible for providing phone-based customer service to our established clients, as well as accurately entering information into our computer system. This is a non-sales, non-collections position with frequent opportunities for advancement!

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Attitude
    • Promote a positive, team-oriented environment, supporting company policies and procedures
  • Speech Clarity
    • Ability to speak clearly so others can understand you
  • Motivation
    • Demonstrates a willingness to go the distance to achieve goals, looking for ways to be productive, acting independently and providing suggestions for maintaining and improving the services and productivity of the company
  • Attention to Detail
    • Thorough in accomplishing a task with concerned for all involved areas
Full-time
40
Days or Evenings
4 shifts per month
Apply

Responsibilities:

        ·        Process incoming documents and correspondence and direct to the appropriate parties

·       Process scheduled manual payments and manage recurring payments

·       Process consumer emails and requests

·      Provide Department Leadership with monthly reports

·      Correspond with third parties regarding customer accounts

 

Requirements:

· Exceptional attention to detail

· Highly self-motivated

· Excellent multi-tasking abilities

· Demonstrated history of strong attendance and reliability 

 

Full-time
40
Variable
Minimal
Apply

 

POSITION SUMMARY:  This is an excellent, entry level supervisory opportunity. The Customer Service Operations Supervisor is responsible for coaching and mentoring a team of call center based customer service representatives, ensuring productivity and facilitating the daily operations of the Customer Service department, as well as providing leadership support to their department.

 

GENERAL WORKFLOW INCLUDES:

  • Monitor workload and make necessary staff adjustments to meet workload during specific timeframes
  • Supervise, direct the efforts, coach and mentor to improve knowledge and skills and motivate employees in area of responsibility
  • Report to leadership on a scheduled basis on activities and immediately on significant issues
  • Conduct, attend and contribute to meetings
  • Field escalated customer questions and concerns
  • Conduct corrective action and escalate to department leadership as needed
  • Assist with events or concerns related to department personnel and provide information to department leadership as needed

REQUIREMENTS:

  • 6 months experience in a supervisory role
    • Experience in a collections or call center setting is strongly preferred
  • Strong interpersonal communication and relationship building skills
  • Exceptional customer and personal service skills
  • Excellent time management skills and highly organized
  • Highly self-motivated and able to work independently
  • Strong critical and analytical thinking abilities
  • Exceptional attention to detail
  • Demonstrated history of reliability and professionalism

SCHEDULE:

  • Full Time
  • Monday-Friday 12pm-9pm
  • Every 4th Weekend

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Shift differential for evenings and weekends
    • Guaranteed overtime opportunities
    • Frequent opportunities for advancement
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus – up to 6 weeks of pay!
    • 401k with employer match
    • Paid Vacation
    • Paid Medical Leave
    • Paid Sick Time
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Much more!

Please include a resume to be considered for this position.

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

Position Summary

PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Recovery Agents develop exceptional skills in problem solving, critical thinking and active listening by working to help customers who have fallen behind on their accounts with us. 

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active Listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and Analytical Thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to Detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

​Position Summary

The Recovery Agent is responsible for securing payments on delinquent accounts over the phone and for fielding incoming phone calls for ​both delinquent and current accounts.

Requirements

  • Fluency in both Russian and English
  • Customer service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and analytical thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it.
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time
40
Variable
4 shifts per month
Apply

POSITION SUMMARY: 

Our Service Desk Tier 1 position is an entry level opportunity within our IT department on our Service Desk team. This position is responsible for providing support for a variety of systems and applications. Tasks include monitoring and resolving Service Desk issues, PC troubleshooting and repair, installing and maintaining software and performing general computer maintenance functions. This is a great opportunity to apply skills learned in a classroom in the real world and quickly gain experience on a variety of technologies.

 

REQUIREMENTS:

  • 2 year degree in PC Support or Network Administration
    • Candidates with their degree in progress or equivalent work experience will be considered
  • Experience using and troubleshooting Microsoft products
  • Basic knowledge of networking
  • Strong customer and personal service skills
  • Desire to expand knowledge of Information Technology
  • Excellent time management skills

SCHEDULE: 

  • Full Time
  • Tuesday and Wednesday 9:00am-6:00pm
  • Thursday through Saturday 1:00pm-10:00pm
  • This position requires a non-restrictive on-call rotation once per month

 

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus
    • 401k with employer match
    • Paid Vacation
    • Paid Sick Time
    • Health Savings Account – with employer match
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Paid Bereavement Leave
    • Paid Jury Duty
    • Cell Phone Discount
    • Much more! 

Please include a resume to be considered for this position.

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Únete a nuestro fabuloso equipo bilingüe

  

Our Spanish Bilingual Contract Processors are responsible for providing excellent phone-based customer service to our clients. No previous experience required!

For more information, contact us by phone at 320-202-7030 or by email at careers@preferredcredit.com

 

Schedule:

  • Day or Evening Shifts
  • Full Time or Part Time

 

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus – up to 6 weeks of pay!
  • 401k with employer match
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Employee Referral Program – earn up to $1,500 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Gane dinero con su dominio del idioma español!


Our Spanish–Bilingual Recovery Agents develop useful skills in customer service, problem solving and active listening by helping customers who have fallen behind on their accounts with us. No education or previous experience required!

For more information, contact us by phone at 320-202-7030 or by email at careers@preferredcredit.com

 

 

Schedule:

  • Day or Evening Shifts
  • Full Time or Part Time
  • Flexible Hours

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude      

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus – up to 6 weeks of pay!
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

Position Summary

Tagalog Bilingual Customer Relations Agents are responsible for working with our customers who have questions about their accounts, while also securing payment arrangements. Agents handle inbound and outbound calls.

Requirements :

  • Fluency in Tagalog and English
  • Positive Attitude
Benefits:
  • Frequent Opportunities for Advancement
  • Room for Growth and Upward Mobility
  • Up to $2.50/hour shift differential for evening and weekend hours worked
  • Three pay increases within the first year
  • 2 weeks paid personal leave
  • 1 week paid sick leave
  • Paid bereavement leave
  • Flexible full- and part-time scheduling
  • Health Coverage
  • Dental Coverage
  • Paid Holidays
  • 401K with employer matching and profit sharing
  • Discounts on cell phone plans and Microsoft products
  • Scholarship and tuition reimbursement

Las Vegas, Nevada

Position Type Hours Per Week Schedule Weekends
Full-time
40
Evenings
4 shifts per month
Apply

PREFERRED CREDIT, INC. is a family owned finance company, headquartered in Minnesota, which has been in business for over 35 years.  Since our founding, PCI has been dedicated to serving the special needs of the direct sales industry and to being a stable partner for our clients, customers and employees. Our focus is on building relationships and trust with both clients and our employees, to help them reach their maximum potential. Our continued success has enabled us to see tremendous and consistent growth, which has prompted us to expand our operations to the Las Vegas area! This opportunity is available to start training immediately in preparation for the grand opening of our brand new location in South Las Vegas in November of 2017.

 

 

POSITION SUMMARY:  A great opportunity exists for an ambitious and hard-working individual to join our brand new Las Vegas team as a Call Center Credit Agent. It is the Credit Agent’s responsibility to make decisions to grant or deny credit to customers based on the creditworthiness of the consumer, while remaining in compliance with company, regulatory and investor requirements. The right candidate will be a quick learner, possess the ability to make decisions with limited to no direction given and be able to think on their feet while making decisions quickly in a fast paced call center environment.

 

GENERAL WORKFLOW INCLUDES: 

  • Provide leadership support to the department
  • Analyze applicants' financial status and assess credit risk to determine feasibility of granting loans
  • Verify and examine information and accuracy of loan applications
  • Attend, contribute to and participate in regular departmental meetings
  • Build and foster long term relationships with all those who conduct business with PCI
  • Prepare and analyze reports as needed

Schedule:

  • Full Time
  • Tuesday through Saturday
  • Evening Shifts

REQUIREMENTS:

  • 1-2 years experience in a Consumer Lending environment
  • 1-2 years experience in a call center environment
  • Previous supervisory experience is preferred
  • Demonstrated history of high professional and personal standards
  • Strong critical thinking and analytical abilities
  • Exceptional problem solving and decision making skills
  • Willingness to think outside the box and question the norm
  • Excellent time management and organizational skills
  • Ability to learn quickly in fast paced environment
  • Willing to travel to Minnesota for initial paid training for 4 intermittent weeks

 

WE OFFER: 

  • All travel and training expenses paid
  • Opportunities for professional growth and advancement
  • Support of continued professional development
  • Competitive Benefits Including:
    • Health Coverage
    • Dental Coverage
    • Health Savings Account with employer match
    • Discretionary Bonus
    • 401k with employer match
    • Profit Sharing
    • Student Loan Benefit
    • Paid Vacation
    • Paid Sick Time
    • Paid Bereavement Leave
    • Paid Jury Duty Leave
    • Paid Holidays
    • Employee Referral Program
    • Flexible Spending Plan
    • Scholarships
    • Discounted Cell Phone Plans
    • Discounted Microsoft products 

 

Application window will be open until August 12th, 2017

 

Please include a resume to be considered for this position

Full-time
40
Evenings
4 shifts per month
Apply

Our Spanish Bilingual Contract Processors are responsible for providing excellent phone-based customer service to our clients. No previous experience or education is required!

Schedule:

  • Full Time
  • Tuesday – Saturday
  • 3:00pm – 12:00am or 4:00pm – 1:00am
  • Have Sunday and Monday off every week!

 Qualifications: 
  • Fluency in Spanish and English
  • Positive Attitude

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral Program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarships
  • Much more!
Full-time
40
Evenings
4 shifts per month
Apply

Our Tagalog/Ilocano Bilingual Contract Processors are responsible for providing excellent phone-based customer service to our clients. No previous experience or education is required!

Schedule:

  • Full Time
  • Tuesday – Saturday
  • 3:00pm – 12:00am or 4:00pm – 1:00am
  • Have Sunday and Monday off every week!

 Qualifications: 
  • Fluency in Tagalog or Ilocano and English
  • Positive Attitude

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral Program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarships
  • Much more!