St. Cloud, Minnesota

Position Type Hours Per Week Schedule Weekends
Full-time
40
Days or Evenings
4 shifts per month
Apply

Position Summary

The Career Advancement program is a two-year program during which PCI will train you in each of the company’s core business functions. It is a great program for college students or anyone looking to expand their knowledge and skills in the corporate business world.

Upon completion of the program, we will provide you with a Certificate of Completion, a letter of recommendation and potential career opportunities within our company. On top of all the relevant business experience that you will gain, you will receive competitive hourly pay!

Requirements

  • Customer Service
    • Knowledge or principles and processes for providing customer services, including customer needs assessments, meeting quality standards for services and evaluations of customer of customer satisfaction.
  • Attitude
    • Promote a positive, team-oriented work environment, supporting company policies and procedures.
  • Motivation
    • Demonstrates a willingness to go the distance to achieve goals, looking for ways to be productive and acts independently, while providing suggestions for maintaining and improving the services and productivity of the company.
  • Attention to Detail
    • Applicants must be thorough in accomplishing tasks, keeping in mind all involved areas.
  • Active Listening
    • Give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate.
Full-time
40
Days
None
Apply

POSITION SUMMARY:  The chosen candidate will be responsible for assisting department leadership with a variety of tasks. These tasks include training of new department employees, compilation, review and disbursement of department reports, as well as maintaining department records and general clerical duties. In addition, the Client Account Representative is also responsible for acting as a contact for our clients regarding their customers’ accounts, as well as assisting them with any questions or requests for information over the phone.

Requirements

  • 1-2 years’ experience building and maintaining relationships with both internal and external customers or clients
  • Exceptional attention to detail
  • Excellent time management and organizational skills
  • Strong critical and analytical thinking abilities
  • Ability to work independently
  • Technical aptitude and ability to learn new software with ease
  • Demonstrated history of strong attendance and reliability

Please include a resume to be considered for this position.


WE OFFER: 

  • The opportunity to help others become successful in growing their business
  • Room for growth and advancement
  • Competitive Benefits Including:
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus – up to 6 weeks of pay!
    • 401k with employer match
    • Paid Vacation
    • Paid Sick Time
    • Health Savings Account – with employer match
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Paid Bereavement Leave
    • Paid Jury Duty
    • Cell Phone Discount
    • Much more!
Full-time
40
Evenings
4 shifts per month
Apply

Position Summary

Join our Client Services team today! Our Contract Processors are responsible for providing phone-based customer service to our established clients, as well as accurately entering information into our computer system. This is a non-sales, non-collections position with frequent opportunities for advancement!

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Attitude
    • Promote a positive, team-oriented environment, supporting company policies and procedures
  • Speech Clarity
    • Ability to speak clearly so others can understand you
  • Motivation
    • Demonstrates a willingness to go the distance to achieve goals, looking for ways to be productive, acting independently and providing suggestions for maintaining and improving the services and productivity of the company
  • Attention to Detail
    • Thorough in accomplishing a task with concerned for all involved areas
Full-time
40
Variable
Minimal
Apply

 

POSITION SUMMARY:  This is an excellent, entry level supervisory opportunity. The Customer Service Operations Supervisor is responsible for coaching and mentoring a team of call center based customer service representatives, ensuring productivity and facilitating the daily operations of the Customer Service department, as well as providing leadership support to their department.

 

GENERAL WORKFLOW INCLUDES:

  • Monitor workload and make necessary staff adjustments to meet workload during specific timeframes
  • Supervise, direct the efforts, coach and mentor to improve knowledge and skills and motivate employees in area of responsibility
  • Report to leadership on a scheduled basis on activities and immediately on significant issues
  • Conduct, attend and contribute to meetings
  • Field escalated customer questions and concerns
  • Conduct corrective action and escalate to department leadership as needed
  • Assist with events or concerns related to department personnel and provide information to department leadership as needed

REQUIREMENTS:

  • 6 months experience in a supervisory role
    • Experience in a collections or call center setting is strongly preferred
  • Strong interpersonal communication and relationship building skills
  • Exceptional customer and personal service skills
  • Excellent time management skills and highly organized
  • Highly self-motivated and able to work independently
  • Strong critical and analytical thinking abilities
  • Exceptional attention to detail
  • Demonstrated history of reliability and professionalism

SCHEDULE:

  • Full Time
  • Monday-Friday 12pm-9pm
  • Every 4th Weekend

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Shift differential for evenings and weekends
    • Guaranteed overtime opportunities
    • Frequent opportunities for advancement
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus – up to 6 weeks of pay!
    • 401k with employer match
    • Paid Vacation
    • Paid Medical Leave
    • Paid Sick Time
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Much more!

Please include a resume to be considered for this position.

Full-time
40
Days
None
Apply

POSITION SUMMARY:  The selected candidate will provide support and guidance to the department and company in their areas of responsibility. This position requires an understanding of an HR department’s operations, a passion for Employee Benefits and will be responsible for administering PCI’s benefit programs.

GENERAL WORKFLOW INCLUDES:

  • Administration of employee benefit programs such as health insurance, workers compensation, employee assistance, retirement, FMLA, ACA compliance, and other plans.
  • Prepare and communicate information to employees and former employees about benefit programs, procedures, changes, government-mandated disclosures, and ACA requirements
  • Provide services to employees to answer their benefit questions, resolve problems related to access to or payment of benefits, orient newly eligible employees, and process enrollment forms, changes, and loan requests
  • Recommend benefit plan changes to management
  • Maintain knowledge of and analyze government regulations, benefit program trends, and prevailing practices among similar organizations.
  • Provide advice and guidance on employee conduct, corrective action and other Human Resource programs and policies

 

REQUIREMENTS:

  • SHRM or PHR Certification preferred
  • 2+ years related Human Resource experience
  • 1+ years experience with benefits required
  • Exceptional Critical and Analytical thinking ability
  • Proven understanding of Human Resource processes, policies, and procedures 
  • Strong interpersonal and customer service skills
  • Exceptional time management skills 
  • Ability to work independently as well as within a team 
  • Ability to maintain a high level of confidentiality
  • Ability to effectively navigate difficult situations/conversations with tact and diplomacy

Please include a resume to be considered for this position.


WE OFFER: 

  • Opportunities for Professional Development
  • Health Coverage
  • Dental Coverage
  • Health Savings Account with employer match
  • Discretionary Bonus
  • 401k with employer match
  • Profit Sharing
  • Student Loan Benefit
  • Paid Vacation
  • Paid Sick Time
  • Paid Bereavement Leave
  • Paid Jury Duty Leave
  • Paid Holidays
  • Employee Referral Program
  • Flexible Spending Plan
  • Scholarships
  • Discounted Cell Phone Plans
  • Discounted Microsoft products
Full-time or Part-time
16-40
Days
4 shifts per month
Apply

Position Summary

PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Recovery Agents develop exceptional skills in problem solving, critical thinking and active listening by working to help customers who have fallen behind on their accounts with us. 

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active Listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and Analytical Thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to Detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

​Position Summary

The Recovery Agent is responsible for securing payments on delinquent accounts over the phone and for fielding incoming phone calls for ​both delinquent and current accounts.

Requirements

  • Fluency in both Russian and English
  • Customer service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and analytical thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it.
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time or Part-time
16-40
Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Únete a nuestro fabuloso equipo bilingüe

 

Qualified applicants will be eligible for a signing bonus, up to $1,000!

Our Spanish Bilingual Loan Processors are responsible for providing excellent phone-based customer service to our clients. No previous experience required!

For more information, contact us by phone at 320-202-7030 or by email at careers@preferredcredit.com

 

Schedule:

  • Evening Shifts
  • Full Time or Part Time

 

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus – up to 6 weeks of pay!
  • 401k with employer match
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Employee Referral Program – earn up to $1,500 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Gane dinero con su dominio del idioma español!

 

Qualified applicants will be eligible for a signing bonus, up to $1,000!
Our Spanish–Bilingual Recovery Agents develop useful skills in customer service, problem solving and active listening by helping customers who have fallen behind on their accounts with us. No education or previous experience required!

For more information, contact us by phone at 320-202-7030 or by email at careers@preferredcredit.com

 

 

Schedule:

  • Day or Evening Shifts
  • Full Time or Part Time
  • Flexible Hours

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude      

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus – up to 6 weeks of pay!
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

Position Summary

Tagalog Bilingual Customer Relations Agents are responsible for working with our customers who have questions about their accounts, while also securing payment arrangements. Agents handle inbound and outbound calls.

Requirements :

  • Fluency in Tagalog and English
  • Positive Attitude
Benefits:
  • Frequent Opportunities for Advancement
  • Room for Growth and Upward Mobility
  • Up to $2.50/hour shift differential for evening and weekend hours worked
  • Three pay increases within the first year
  • 2 weeks paid personal leave
  • 1 week paid sick leave
  • Paid bereavement leave
  • Flexible full- and part-time scheduling
  • Health Coverage
  • Dental Coverage
  • Paid Holidays
  • 401K with employer matching and profit sharing
  • Discounts on cell phone plans and Microsoft products
  • Scholarship and tuition reimbursement

Arlington, Texas

Position Type Hours Per Week Schedule Weekends