St. Cloud, Minnesota

Position Type Hours Per Week Schedule Weekends
Full-time
40
Days
None
Apply

POSITION AVAILABLE:  Application Support Specialist


POSITION SUMMARY:  Consistent with the vision and values of Preferred Credit, serve as an integral partner with operational units, technical staff and vendors in the strategic alignment, development, analysis and support of interaction based solutions.  Responsibilities include system administration, issue troubleshooting and resolution, process improvement research and documentation, application testing and implementation, system and data analysis, workforce management tasks.

 

GENERAL WORKFLOW INCLUDES: 

  • Examine workload and deadlines, define competing priorities and resource constraints, work with manager to set prioritization and resolve conflicts.
  • Perform support and troubleshooting tasks for multiple business applications.Work with end-users, leadership, and vendors to provide solutions for service requests and incidents.

  • Test and validate application and process changes, write test cases, coordinate user acceptance testing, and successfully implement changes into the production environment.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, extract and outline details, and compose into an effective format for decision making.
  • Research and identify opportunities for improving business process effectiveness through systematic or process changes. Assist in the preparation of proposals.
  • Participate in information gathering sessions with business users and technical staff to define and document business requirements.
  • Review and document future application release and enhancement changes. Prepare and maintain system documentation.
  • Perform workforce management tasks

 

REQUIREMENTS:

  • Minimum 1 year experience in maintaining and supporting an application/systematic process and participating in implementing change
  • Communication and customer focus skills; ability to work with users and vendors on issues and questions. 
  • Collaborative skills; ability to work efficiently with other team members.
  • Well organized and able to prioritize and coordinate tasks and projects
  • Conceptual, analytical and problem-solving aptitude
  • Knowledge of SharePoint and Content Management Systems
  • Contact Center and workforce planning/forecasting experience helpful
  • Proficient in Office Suite (Excel, Word, PowerPoint)
  • Beneficial skills include contact center experience, project and change management, SQL, Visio

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus
    • 401k with employer match
    • Paid Vacation
    • Paid Sick Time
    • Health Savings Account – with employer match
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Paid Bereavement Leave
    • Paid Jury Duty
    • Cell Phone Discount
    • Much more!

 

Please include a resume to be considered for this position.

 

Full-time
40
Days
None
Apply

POSITION SUMMARY:  Consistent with the vision and values of PCI, serve as an integral partner with operational units, technical staff and vendors in the strategic alignment, development, analysis and support of interaction based solutions.
Responsibilities include eliciting and documenting requirements and scope of work, evaluating and composing information from multiple sources, collaborating in software development, application administration, testing and implementation, issue troubleshooting and resolution, system and data analysis

 

GENERAL WORKFLOW INCLUDES: 

  • Balance multiple responsibilities and projects, competing priorities, and resource constraints. Communicate conflicts and recommend mitigation path.
  • Interpret business strategies, provide technical analysis to determine viable approach, translate needs into requirements, and scope of work.
  • Elicit requirements through interviews, workflow and process research, requirement workshops, scenario analysis, vendor consultation, and documentation review.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, extract and outline details, conduct needs assessment, and compose into an effective format for decision making.
  • Collaborate with internal and external development teams in the creation, enhancement and modification of software functionally.
  • Test and validate application and process changes, write test cases, coordinate user acceptance testing, and successfully implement changes into the production environment.
  • Analyze application quality and effectiveness, perform gap analysis, monitor user adoption rates, and compile findings for road map determination.
  • Perform support and troubleshooting tasks for multiple business applications. Work with end-users, management and vendors to provide solutions for service requests and incidents.
  • Understand and communicate implication of future application releases and enhancements. Prepare and maintain system documentation.
Local candidates only, please.

 

REQUIREMENTS:

  • Minimum 3 years experience in business/system analysis, requirements gathering, implementing change, application maintenance and support
  • Communication and customer focus skills; ability to work with users and vendors on issues and questions. 
  • Collaborative skills; ability to work efficiently with other team members.
  • Well organized and able to prioritize and coordinate tasks and projects
  • Conceptual, analytical and problem-solving aptitude
  • Working knowledge of Content or Contact Management Systems
  • Proficient in Office Suite (Excel, Word, PowerPoint, Visio), SQL
  • Beneficial skills include contact center experience, project and change management

Please include a resume to be considered for this position.  

Full-time
40
Days
Every Other
Apply

POSITION SUMMARY:  Our Client Account Representatives are responsible for managing our established Client accounts. The primary functions of this position are to build and maintain working relationships and trust with our Clients, as well as provide our Clients the resources they need to grow their business and increase profitability. This includes monitoring the activity of their accounts, identifying and addressing trends, notifying upper management of significant Client events and communicating with Clients on all questions, complaints or concerns.

 

RESPONSIBILITIES: 

  • Keep abreast of changes, developments and new products in their area of responsibility, advise management of potential applicability and conduct studies and analysis
  • Attend, contribute to and participate in regular departmental and Brand meetings
  • Build and foster long term relationships with all those who conduct business with PCI
  • Prepare and analyze reports as needed
  • Watch Client portfolios for trends and escalate as needed
  • Work with Clients to provide information to them about PCI and what is offered as well as field issues or complaints in regards to their accounts

REQUIREMENTS:

  • 1-2 years’ experience building and maintaining relationships with both internal and external customers or clients
  • Demonstrated history of high professional and personal standards
  • Ability to work well in a team-oriented environment
  • Strong desire to learn, grow and advance
  • Willingness to think outside the box
  • Ability to work independently
  • Exceptional time management and organizational skills
  • Strong critical and analytical thinking abilities
  • Preferred:
    • Experience using AS400, InfoTrac, AccountMate, Outlook, NLS, CIC, ICBM

WE OFFER: 

  • The opportunity to help others become successful in growing their business
  • Plentiful room for growth and advancement
  • Competitive Benefits Including:
  • Health Coverage
  • Dental Coverage
  • 401k with Employer Match
  • Profit Sharing
  • Discretionary Bonus
  • Discounted Cell Phone plans
  • Paid Personal Leave
  • Paid Medical and Bereavement Leave
  • Paid Holidays

Please include a resume to be considered for this position.

Full-time
40
Days or Evenings
4 shifts per month
Apply

Position Summary

Join our Client Services team today! Our Contract Processors are responsible for providing phone-based customer service to our established clients, as well as accurately entering information into our computer system. This is a non-sales, non-collections position with frequent opportunities for advancement!

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Attitude
    • Promote a positive, team-oriented environment, supporting company policies and procedures
  • Speech Clarity
    • Ability to speak clearly so others can understand you
  • Motivation
    • Demonstrates a willingness to go the distance to achieve goals, looking for ways to be productive, acting independently and providing suggestions for maintaining and improving the services and productivity of the company
  • Attention to Detail
    • Thorough in accomplishing a task with concerned for all involved areas
Full-time
40
Evenings
Minimal
Apply

 

POSITION SUMMARY:  This is an excellent, entry level supervisory opportunity. The Customer Service Operations Supervisor is responsible for coaching and mentoring a team of call center based customer service representatives, ensuring productivity and facilitating the daily operations of the Customer Service department, as well as providing leadership support to their department.

 

GENERAL WORKFLOW INCLUDES:

  • Monitor workload and make necessary staff adjustments to meet workload during specific timeframes
  • Supervise, direct the efforts, coach and mentor to improve knowledge and skills and motivate employees in area of responsibility
  • Report to leadership on a scheduled basis on activities and immediately on significant issues
  • Conduct, attend and contribute to meetings
  • Field escalated customer questions and concerns
  • Conduct corrective action and escalate to department leadership as needed
  • Assist with events or concerns related to department personnel and provide information to department leadership as needed

REQUIREMENTS:

  • 6 months experience in a supervisory role
    • Experience in a collections or call center setting is strongly preferred
  • Strong interpersonal communication and relationship building skills
  • Exceptional customer and personal service skills
  • Excellent time management skills and highly organized
  • Highly self-motivated and able to work independently
  • Strong critical and analytical thinking abilities
  • Exceptional attention to detail
  • Demonstrated history of reliability and professionalism

SCHEDULE:

  • Full Time
  • Monday-Friday 12pm-9pm
  • Every 4th Weekend

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Shift differential for evenings and weekends
    • Guaranteed overtime opportunities
    • Frequent opportunities for advancement
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus – up to 6 weeks of pay!
    • 401k with employer match
    • Paid Vacation
    • Paid Medical Leave
    • Paid Sick Time
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Much more!

Please include a resume to be considered for this position.

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

Position Summary

PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Recovery Agents develop exceptional skills in problem solving, critical thinking and active listening by working to help customers who have fallen behind on their accounts with us. 

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active Listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and Analytical Thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to Detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

​Position Summary

The Recovery Agent is responsible for securing payments on delinquent accounts over the phone and for fielding incoming phone calls for ​both delinquent and current accounts.

Requirements

  • Fluency in both Russian and English
  • Customer service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and analytical thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it.
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Únete a nuestro fabuloso equipo bilingüe

  

Our Spanish Bilingual Contract Processors are responsible for providing excellent phone-based customer service to our clients. No previous experience required!

For more information, contact us by phone at 320-202-7000 or by email at careers@preferredcredit.com

 

Schedule:

  • Day or Evening Shifts
  • Full Time or Part Time

 

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus
  • 401k with employer match
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Employee Referral Program – earn up to $1,500 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Gane dinero con su dominio del idioma español!


Our Spanish–Bilingual Recovery Agents develop useful skills in customer service, problem solving and active listening by helping customers who have fallen behind on their accounts with us. No education or previous experience required!

For more information, contact us by phone at 320-202-7000 or by email at careers@preferredcredit.com

 

 

Schedule:

  • Day or Evening Shifts
  • Full Time or Part Time

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude      

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus – up to 6 weeks of pay!
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

Position Summary

Our Tagalog –Bilingual Customer Relations Agents develop exceptional skills in problem solving and active listening by providing excellent phone-based service to our customers. No education or previous experience required!

Schedule:

  • Day or Evening Shift
  • Full Time or Part Time


Qualifications :

  • Fluency in Tagalog and English
  • Positive Attitude
We Offer:
  • Paid Training
  • Three pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral Program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

Las Vegas, Nevada - Opening November 2017

Position Type Hours Per Week Schedule Weekends