St. Cloud, Minnesota

Position Type Hours Per Week Schedule Weekends
Full-time or Part-time
16-40
Days
4 shifts per month
Apply

Position Summary

The Career Advancement program is a two-year program during which PCI will train you in each of the company’s core business functions. It is a great program for college students or anyone looking to expand their knowledge and skills in the corporate business world.

Upon completion of the program, we will provide you with a Certificate of Completion, a letter of recommendation and potential career opportunities within our company. On top of all the relevant business experience that you will gain, you will receive competitive hourly pay!

Requirements

  • Customer Service
    • Knowledge or principles and processes for providing customer services, including customer needs assessments, meeting quality standards for services and evaluations of customer of customer satisfaction.
  • Attitude
    • Promote a positive, team-oriented work environment, supporting company policies and procedures.
  • Motivation
    • Demonstrates a willingness to go the distance to achieve goals, looking for ways to be productive and acts independently, while providing suggestions for maintaining and improving the services and productivity of the company.
  • Attention to Detail
    • Applicants must be thorough in accomplishing tasks, keeping in mind all involved areas.
  • Active Listening
    • Give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate.
Full-time
40
Days
Every Other
Apply

POSITION SUMMARY:  Our Client Account Representatives are responsible for managing our established Client accounts. The primary functions of this position are to build and maintain working relationships and trust with our Clients, as well as provide our Clients the resources they need to grow their business and increase profitability. This includes monitoring the activity of their accounts, identifying and addressing trends, notifying upper management of significant Client events and communicating with Clients on all questions, complaints or concerns.

 

RESPONSIBILITIES: 

  • Build and foster long term relationships with all those who conduct business with PCI
  • Keep abreast of changes, developments and new products in their area of responsibility, advise management of potential applicability and conduct studies and analysis
  • Prepare and analyze reports on a regular basis
  • Watch Client portfolios for trends and escalate as needed
  • Work with Clients to provide information to them about PCI and what is offered as well as field issues or complaints in regard to their accounts
  • Attend, contribute to and participate in regular departmental and Market Team meetings

REQUIREMENTS:

  • 1-2 years’ experience building and maintaining relationships with both internal and external customers or clients
  • Proficiency with all Microsoft products, particularly Excel
  • Technical aptitude and ability to learn new software with ease
  • Strong critical and analytical thinking abilities
  • Demonstrated history of high professional and personal standards
  • Ability to work well in a team-oriented environment
  • Willingness to think outside the box
  • Ability to work independently
  • Exceptional time management and organizational skills

WE OFFER: 

  • The opportunity to help others become successful in growing their business
  • Plentiful room for growth and advancement
  • Competitive Benefits Including:
  • Health Coverage
  • Dental Coverage
  • 401k with Employer Match
  • Profit Sharing
  • Discretionary Bonus
  • Discounted Cell Phone plans
  • Paid Personal Leave
  • Paid Medical and Bereavement Leave
  • Paid Holidays

Please include a resume to be considered for this position.

Full-time
40
Evenings
Minimal
Apply

 

POSITION SUMMARY:  This is an excellent, entry level supervisory opportunity. The Customer Service Operations Supervisor is responsible for coaching and mentoring a team of call center based customer service representatives, ensuring productivity and facilitating the daily operations of the Customer Service department, as well as providing leadership support to their department.

 

GENERAL WORKFLOW INCLUDES:

  • Monitor workload and make necessary staff adjustments to meet workload during specific timeframes
  • Supervise, direct the efforts, coach and mentor to improve knowledge and skills and motivate employees in area of responsibility
  • Report to leadership on a scheduled basis on activities and immediately on significant issues
  • Conduct, attend and contribute to meetings
  • Field escalated customer questions and concerns
  • Conduct corrective action and escalate to department leadership as needed
  • Assist with events or concerns related to department personnel and provide information to department leadership as needed

REQUIREMENTS:

  • 6 months experience in a supervisory role
    • Experience in a collections or call center setting is strongly preferred
  • Strong interpersonal communication and relationship building skills
  • Exceptional customer and personal service skills
  • Excellent time management skills and highly organized
  • Highly self-motivated and able to work independently
  • Strong critical and analytical thinking abilities
  • Exceptional attention to detail
  • Demonstrated history of reliability and professionalism

SCHEDULE:

  • Full Time
  • Monday-Friday 12pm-9pm
  • Every 4th Weekend

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Shift differential for evenings and weekends
    • Guaranteed overtime opportunities
    • Frequent opportunities for advancement
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus – up to 6 weeks of pay!
    • 401k with employer match
    • Paid Vacation
    • Paid Medical Leave
    • Paid Sick Time
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Much more!

Please include a resume to be considered for this position.

Full-time or Part-time
16-40
Days
4 shifts per month
Apply

Position Summary

PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Recovery Agents develop exceptional skills in problem solving, critical thinking and active listening by working to help customers who have fallen behind on their accounts with us. 

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active Listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and Analytical Thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to Detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time
40
Days
None
Apply

POSITION SUMMARY:  PCI is looking for someone who is a self-starter, exceptional communicator, and people focused to join our Human Resources team! The selected candidate will  recruit for opening at all levels of the company, from call center to management and will manage the entire recruiting life cycle.  

GENERAL WORKFLOW INCLUDES:

  • Work with executives and hiring managers to define the expectations and qualifications for their open positions
  • Source applicants by placing advertisements, connecting with networks and attending off-site employment events
  • Field applicant phone calls to inform them of open positions and screen candidates to determine their qualifications
  • Interview job applicants to determine if their qualifications match the company’s needs, recording and evaluating their interview to make a final recommendation to hiring managers
  • Monitor recruitment metrics and report to department leadership and applicable staff
  • Establish and maintain relationships with hiring managers to stay abreast of current and future staffing needs
  • Coach, consult and communicate hiring policies and procedure to company leadership
  • Oversee the employee onboarding process
  • Be aware of all company practices with potential impact on new team member retention to suggest improvements as needed

REQUIREMENTS:

  • Strong verbal and written communication skills
  • Proven understanding of Human Resource processes, policies, and procedures 
  • Strong interpersonal and customer service skills
  • Highly organized with ability to plan, delegate priorities, and multi-task high volumes in a fast paced environment
  • Exceptional time management skills 
  • Ability to work independently as well as within a team 
  • Ability to maintain a high level of confidentiality
  • SHRM or PHR Certification, prior HR experience or degree and Spanish Bilingual are preferred.

 

WE OFFER: 

  • Support for continued Professional Development
  • Health Coverage
  • Dental Coverage
  • Health Savings Account with employer match
  • Discretionary Bonus
  • 401k with employer match
  • Profit Sharing
  • Student Loan Benefit
  • Paid Vacation
  • Paid Sick Time
  • Paid Bereavement Leave
  • Paid Jury Duty Leave
  • Paid Holidays
  • Employee Referral Program
  • Student Loan Benefit
  • Flexible Spending Plan
  • Scholarships
  • Discounted Cell Phone Plans
  • Discounted Microsoft products
Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

​Position Summary

The Recovery Agent is responsible for securing payments on delinquent accounts over the phone and for fielding incoming phone calls for ​both delinquent and current accounts.

Requirements

  • Fluency in both Russian and English
  • Customer service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and analytical thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it.
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Únete a nuestro fabuloso equipo bilingüe

  

Our Spanish Bilingual Contract Processors are responsible for providing excellent phone-based customer service to our clients. No previous experience required!

For more information, contact us by phone at 320-202-7000 or by email at careers@preferredcredit.com

 

Schedule:

  • Day or Evening Shifts
  • Full Time or Part Time

 

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus
  • 401k with employer match
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • Employee Referral Program – earn up to $1,500 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

¿Habla Espanol?

 

Gane dinero con su dominio del idioma español!


Our Spanish–Bilingual Recovery Agents develop useful skills in customer service, problem solving and active listening by helping customers who have fallen behind on their accounts with us. No education or previous experience required!

For more information, contact us by phone at 320-202-7000 or by email at careers@preferredcredit.com

 

 

Schedule:

  • Day or Evening Shifts
  • Full Time or Part Time

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude      

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus – up to 6 weeks of pay!
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time
40
Days
Minimal
Apply
POSITION SUMMARY:  Our Quality Assurance team is responsible for ensuring our Customer Service Operations Department is operating at a level that meets or exceeds standards. This is an opportunity to work with an exceptional team of people, while helping others in their quest to provide world class customer service! The right applicant will have exceptional attention to detail, superior communication skills and strong time management.

RESPONSIBILITIES: 

· Monitor consumer interactions to ensure Customer Service department service quality

· Provide results of monitoring to Customer Service department leadership

· Meet with staff members to review the results of their monitors and provide feedback

· Perform the functions of a Recovery Associate

· Conduct analysis of consumer interactions

· Provide leadership support to the department

· Other job related duties as required by business needs


REQUIREMENTS:

· 1+ years experience in a customer service or call center setting

· Previous experience in a quality assurance role is strongly preferred

· Excellent attention to detail

· Strong customer service and communication skills

· Exceptional multi-tasking abilities

· Excellent time management skills

· Ability to process and handle confidential information with discretion

· Fluent in both Spanish and English

SCHEDULE:

· Full Time

· Flexible — between the hours of 7:00am and 11:00pm M-F

· Every Third Weekend

Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

Position Summary

Our Tagalog –Bilingual Customer Relations Agents develop exceptional skills in problem solving and active listening by providing excellent phone-based service to our customers. No education or previous experience required!

Schedule:

  • Day or Evening Shift
  • Full Time or Part Time


Qualifications :

  • Fluency in Tagalog and English
  • Positive Attitude
We Offer:
  • Paid Training
  • Three pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral Program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

Las Vegas, Nevada

Position Type Hours Per Week Schedule Weekends