St. Cloud, Minnesota

Position Type Hours Per Week Schedule Weekends
Full-time
40
Days
None
Apply

POSITION SUMMARY:  PCI is looking for someone who is a self-starter, exceptional communicator, and people focused to join our Human Resources team! The selected candidate will  recruit for opening at all levels of the company, from call center to management and will manage the entire recruiting life cycle.  

GENERAL WORKFLOW INCLUDES:

  • Work with executives and hiring managers to define the expectations and qualifications for their open positions
  • Source applicants by placing advertisements, connecting with networks and attending off-site employment events
  • Field applicant phone calls to inform them of open positions and screen candidates to determine their qualifications
  • Interview job applicants to determine if their qualifications match the company’s needs, recording and evaluating their interview to make a final recommendation to hiring managers
  • Monitor recruitment metrics and report to department leadership and applicable staff
  • Establish and maintain relationships with hiring managers to stay abreast of current and future staffing needs
  • Coach, consult and communicate hiring policies and procedure to company leadership
  • Oversee the employee onboarding process
  • Be aware of all company practices with potential impact on new team member retention to suggest improvements as needed

REQUIREMENTS:

  • A minimum of one year of experience in interviewing and hiring.
  • Strong verbal and written communication skills
  • Proven understanding of Human Resource processes, policies, and procedures 
  • Strong interpersonal and customer service skills
  • Highly organized with ability to plan, delegate priorities, and multi-task high volumes in a fast paced environment
  • Exceptional time management skills 
  • Ability to work independently as well as within a team 
  • Ability to maintain a high level of confidentiality
  • SHRM or PHR Certification, prior HR experience or degree and Spanish Bilingual are preferred.

 Resume required, candidates without a resume will not be considered.

WE OFFER: 

  • Support for continued Professional Development
  • Health Coverage
  • Dental Coverage
  • Health Savings Account with employer match
  • Discretionary Bonus
  • 401k with employer match
  • Profit Sharing
  • Student Loan Benefit
  • Paid Vacation
  • Paid Sick Time
  • Paid Bereavement Leave
  • Paid Jury Duty Leave
  • Paid Holidays
  • Employee Referral Program
  • Student Loan Benefit
  • Flexible Spending Plan
  • Scholarships
  • Discounted Cell Phone Plans
  • Discounted Microsoft products
Full-time
40
Days
None
Apply

POSITION SUMMARY:  PCI is seeking a Senior Software Developer to help build and maintain it’s next generation of PCI platforms and services. The candidate we are seeking is a self-starter with the drive and experience to help build reliable & secure software.  For this opportunity PCI is looking for someone experienced in the Microsoft development stack (C#, .NET, SQL Server) along with client-side frameworks such as Bootstrap, Knockout, etc.

SUMMARY OF RESPONSIBILITIES:

The Senior Software Developer will work closely with other developers, architects, app leads and project managers, and will report to PCI’s Software Development Manager.

Responsibilities:

  • Designs, implements and tests reliable, secure, high quality software.
  • Reviews and provides feedback on high level requirements and technical specifications
  • Provides technical estimates
  • Develops a firm understanding of PCI’s business operations to ensure designs are appropriate aligned and deliver maximum value
  • Has a firm understanding of PCI IT technical and architectural goals
  • Writes unit tests and participates in functional testing
  • Communicates effectively to keep teammates, other teams and management informed of progress and potential risks
  • Writes documentation to describe application design and functionality
  • Development ranges from green-field projects, enhancements, refactoring, and integration with third-party financial platforms, systems and services.
  • Mentors entry level & intermediate developers
  • Participates, and from time to time leads, problem solving and troubleshooting of complex issues
  • Provides regular feedback to other developers through a peer code & security review process

Requirements:

  • 5+ years of software development experience
  • Strong understanding of C# language fundamentals
  • Proficiency with Object Oriented Design
  • .NET Framework, ADO.NET, ASP.Net, MVC, WEB API, Entity Framework, LINQ, Dependency Injection
  • Relational database experience, preferably MS SQL Server
  • T-SQL, Database design and optimization techniques
  • Proficient in front end development including HTML/CSS, Javascript, jQuery
  • Experience working with SOA and message based architectures is a plus
  • iOS or Android development experience is a plus but not necessary
  • Experience developing software using agile methodologies such as Scrum or Kanban
Local candidates only
Full-time
40
Days
4 shifts per month
Apply

Position Summary

As a representative of the Collections team, you would be responsible for reaching out to customers who are past due, to assist them with making a payment and negotiate a payment plan, while documenting their account in detail. The Collections team makes outbound calls and also fields incoming calls from past due customers. You will also be responsible for helping customers overcome obstacles and work with them to formulate a solution for their account.

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
  • Active Listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and Analytical Thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to Detail
    • Thorough in accomplishing a task with concern for all involved areas
Full-time
16-40
Days or Evenings
4 shifts per month
Apply

NEW AND IMPROVED PAY STRUCTURE!!

¿Habla
Espanol?

 

Gane dinero con su dominio del idioma español!


Our Spanish–Bilingual Recovery Agents develop useful skills in customer service, problem solving and active listening by helping customers who have fallen behind on their accounts with us. No education or previous experience required!

For more information, contact us by phone at 320-202-7000 or by email at careers@preferredcredit.com

 

 

Schedule:

  • Day or Evening Shifts
  • Full Time

Qualifications:

  • Fluency in Spanish and English
  • Positive Attitude      

 

We Offer:

  • Paid training
  • Three guaranteed pay increases in the first year
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus – up to 6 weeks of pay!
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!

To apply, please email careers@preferredcredit.com

Full-time
40
Days or Evenings
Minimal
Apply
POSITION SUMMARY:  Our Quality Assurance team is responsible for ensuring our Customer Service Operations Department is operating at a level that meets or exceeds standards. This is an opportunity to work with an exceptional team of people, while helping others in their quest to provide world class customer service! The right applicant will have exceptional attention to detail, superior communication skills and strong time management.

RESPONSIBILITIES: 

· Monitor consumer interactions to ensure Customer Service department service quality

· Provide results of monitoring to Customer Service department leadership

· Meet with staff members to review the results of their monitors and provide feedback

· Perform the functions of a Recovery Associate

· Conduct analysis of consumer interactions

· Provide leadership support to the department

· Other job related duties as required by business needs


REQUIREMENTS:

· 1+ years experience in a customer service or call center setting

· Previous experience in a quality assurance role is strongly preferred

· Excellent attention to detail

· Strong customer service and communication skills

· Exceptional multi-tasking abilities

· Excellent time management skills

· Ability to process and handle confidential information with discretion

· Fluent in both Spanish and English

SCHEDULE:

· Full Time

· Flexible — between the hours of 7:00am and 11:00pm M-F

· Every Third Weekend

Full-time
40
Evenings
Minimal
Apply

 

POSITION SUMMARY:  This is an excellent, entry level supervisory opportunity. The Customer Service Operations Supervisor is responsible for coaching and mentoring a team of call center based customer service representatives, ensuring productivity and facilitating the daily operations of the Customer Service department, as well as providing leadership support to their department.

 

GENERAL WORKFLOW INCLUDES:

  • Monitor workload and make necessary staff adjustments to meet workload during specific timeframes
  • Supervise, direct the efforts, coach and mentor to improve knowledge and skills and motivate employees in area of responsibility
  • Report to leadership on a scheduled basis on activities and immediately on significant issues
  • Conduct, attend and contribute to meetings
  • Field escalated customer questions and concerns
  • Conduct corrective action and escalate to department leadership as needed
  • Assist with events or concerns related to department personnel and provide information to department leadership as needed

REQUIREMENTS:

  • 6 months experience in a supervisory role
    • Experience in a collections or call center setting is strongly preferred
  • Strong interpersonal communication and relationship building skills
  • Exceptional customer and personal service skills
  • Excellent time management skills and highly organized
  • Highly self-motivated and able to work independently
  • Strong critical and analytical thinking abilities
  • Exceptional attention to detail
  • Demonstrated history of reliability and professionalism

SCHEDULE:

  • Full Time
  • Monday-Friday 12pm-9pm
  • Every 4th Weekend

WE OFFER: 

  • Room for growth and advancement
  • Support of continued training and professional development
  • Competitive Benefits Including:
    • Shift differential for evenings and weekends
    • Guaranteed overtime opportunities
    • Frequent opportunities for advancement
    • Health Coverage
    • Dental Coverage
    • Discretionary Bonus – up to 6 weeks of pay!
    • 401k with employer match
    • Paid Vacation
    • Paid Medical Leave
    • Paid Sick Time
    • Paid Holidays
    • Employee Referral program – earn up to $1500 for every referral!
    • Student Loan Benefit
    • Much more!

Please include a resume to be considered for this position.

Full-time
40
Days
4 shifts per month
Apply

Position Summary

PCI is currently seeking highly motivated individuals to join our Customer Service Team! Our Customer Relations Agents are primarily responsible for fielding incoming calls from customers, while documenting their account in detail.  You will also be responsible for placing outbound calls to customers who were recently approved for financing or customers who are less than 10 days past their due date and need assistance with making their payments

Requirements

  • Customer Service
    • Knowledge of principles and processes for providing customer services, including customers needs assessments, meeting quality standards for services and evaluations of customer satisfaction
  • Active Listening
    • Give full attention to what other people are saying and taking time to understand the points being made
  • Critical and Analytical Thinking
    • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions and approaches to situations, while having the ability to structure and process qualitative and quantitative data to draw conclusions for it
  • Demonstrate ability to quickly and proficiently understand new information
  • Attention to Detail
    • Thorough in accomplishing a task with concern for all involved areas
  • Assertiveness
    • Moves quickly and takes a stand without being overly abrasive
Full-time or Part-time
16-40
Days or Evenings
4 shifts per month
Apply

Position Summary

Our Tagalog –Bilingual Customer Relations Agents develop exceptional skills in problem solving and active listening by providing excellent phone-based service to our customers. No education or previous experience required!

Schedule:

  • Day or Evening Shift
  • Full Time or Part Time

Qualifications :

  • Fluency in Tagalog and English
  • Positive Attitude
We Offer:
  • Paid Training
  • Three pay increases in the first year!
  • Up to $2.50/hour shift differential for evenings and weekends
  • Guaranteed overtime opportunities
  • Frequent opportunities for advancement
  • Health Coverage
  • Dental Coverage
  • Discretionary Bonus
  • 401k with employer match
  • Paid Personal, Medical and Bereavement Leave
  • Paid Holidays
  • Employee Referral Program – earn up to $1000 for every referral!
  • Student Loan Benefit
  • Scholarship and Tuition Reimbursement program
  • Much more!
Full-time
40
Days
None
Apply
 

POSITION SUMMARY:  PCI is seeking a Project Manager to join our Strategic Initiatives team.  The Strategic Initiatives team is responsible for end to end implementation of company initiatives, through teamwork within the department and with project teams, with a specific focus on technology.  

A successful project manager will facilitate significant change at PCI, be offered a variety of challenging work and opportunities for advancement

SUMMARY OF RESPONSIBILITIES:

The Project Manager will work closely with PCI’s information technology team, managers, directors and vice presidents to ensure projects are implemented on schedule, within budget and scope and to the defined quality.

Responsibilities:

  • Lead the planning and implementation of department or cross departmental projects from concept to implementation
  • Work closely with project sponsor and team members regarding project progress, deliverables, problems/solutions, and decision making
  • Gather, track and analyze data, activities, processes and trends
  • Identify opportunities for improvement in business operations and processes.  Make appropriate recommendations of solutions or alternate courses of action

 

Requirements:

  • Associates or Bachelor’s degree in related field or equivalent work experience in project management
  • Exceptional organization and communication skills
  • Ability to think outside the box, strong critical and analytical thinking and inductive and deductive reasoning
  • Technical aptitude, with the ability to learn new software and systems quickly and a desire to understand system integrations
  • Proven history of building credibility and trust within an organization
  • Flexibility to change and being comfortable working in ambiguity
 

Local candidates only. Resume required for consideration.

Las Vegas, Nevada

Position Type Hours Per Week Schedule Weekends